Our Process

Aspen Siding and Windows
"Our Ten Commitments"

Landscape, Window Screens, Gutters and Downspouts
Every home is different when it comes to landscaping design and layout. We want you to know that while we treat your home as if it were our own, we sometimes have a hard time trying to “navigate” around every tree and shrub in your yard, and in some instances might damage existing landscaping in the construction process. We ask that you maintain a 24 inch accessibility around your home so that we can limit the damage that could occur during this process and to also give our crews enough room to work. If you have a great personal or monetary investment in a specific tree, shrub or flower, please notify us during the pre-construction walk, so that we may discuss removal or extra precautionary protection for this valuable asset to your landscaping.

We will make a thorough checklist of all pre-existing damaged screens, gutters and downspouts, with you, at the pre-construction walk.

If we should tear or damage any window screens in the construction process, we will re-screen the damaged screens, free of charge. In addition, all gutters and downspouts will be inspected at the pre-construction walk and should any get damaged during work on your home, again we will replace them free of charge.

Materials
We offer only the finest materials available to the industry for your siding and window needs. Our materials are shipped directly to your home/job site by Suppliers that we have worked with for many years. The materials will arrive 1 to 48 hours before the start date and will be delivered to a predetermined location verified by you at the pre-construction walk, so please keep these areas clear of any vehicles or obstructions for up to 48 hours of the start date.

Aspen Siding & Windows orders more materials than what the job will require in order to insure that we will not be delayed by material shortages. These additional materials will not be credited to you. During the Final Job Walk, all extra materials will be removed from your home by the Project Manager.

Drop Box/Portable Restroom
Aspen Siding & Windows uses many different disposal companies due to the zoning laws mandated by the State of Oregon. They, just like our material suppliers, are very familiar with our company and our employees and are committed to delivering Drop Boxes when we need them. The drop box will be delivered to a predetermined location that you specify during the pre-construction Walk, it will be delivered per Aspen Siding & Windows request within 1 to 48 hours before the start date. The portable restroom will be delivered to the job site and will be used by all craftsmen working on your home. Aspen Siding & Windows asks that you please leave these areas clear of vehicles and obstructions for up to 48 hours before the start date. The drop box and portable restroom will be removed after the Final Job Walk is completed by you and your Project Manager.

Phone Wires/Cable Wires/Electrical Wires
Aspen Siding & Windows cannot know the existing location of all wires and cable lines that are under the siding and sheathing of your home. If you loose utility service of any kind please contact your Project Manager and they will help you to resolve the issue immediately (Please refer to Terms and Conditions under Owner’s Obligations). Another utility issue involves coordinating “power supply” locations for our crews in order for them to have constant power during the construction process. We will address power related issues with you during your Pre-construction Walk

Billings/Payments
Please use our Accounting Department if you should have any billing or payment questions. You can reach our Accounting Department by calling (503) 250-3721. Please refer to your contract for payment terms. As a typical practice we require a 5% down payment, and progress billings as stated in the contract. Our Project Managers will submit an invoice to you at the time of the Final Job Walk and will ask that you pay that balance per your Contract Terms. We ask that you pay the painting balance after the painting is complete and you are completely satisfied with all of the work that has performed.

Change Orders
Our Project Managers are available at any time should you decide that you would like to change the work that is to be done. Maybe you have decided to have us install that new living room window or that maybe you have decided against having us paint your garden shed. Whatever the change, we will be more than happy to commit our services to your needs. Let us know of the changes and our Project Managers will complete a change order that reflects the additions that you would like to make. Progress billings will be submitted for change orders.

Painting
If you have already given your paint colors to your Project Manager at the Pre-Construction Walk, then our painter will confirm these colors, otherwise, please give your paint colors to your Project Manager within 48 hours of the siding completion. We recommend painting a portion of your home with a color “swatch” in order to see what the paint looks like on your home. All of our painting supply stores will make a quart of paint for you to paint a small section of your home. Painting generally takes from 1 to 3 days depending on the weather, size of your home and the size of the painting crew. Depending on the weather and length of the day, our painters are able to spray two coats of paint in the same day.

Interior Issues
Before work begins on your home, please remove all interior paintings and artwork that are hung on an exterior wall. We do not want these valuable items to get damaged. Please remove all pictures and artwork at your own risk, they are not the responsibility of Aspen Siding & Windows. We also want you to be aware that nail pops and sheetrock damage could occur in your home, due to the nature of residing your home. Please be aware of this potential damage and know that it occurs very rarely, but that if it should occur, it is not the responsibility of Aspen Siding & Windows to pay for and/or to oversee damage repairs.

Dry Rot/Infestation
Our construction crews are instructed to call our Project Managers at any signs of dry rot or insect infestation so you have as much information as possible to determine a course of action. When our Project Managers receive a call from our crews, we immediately call you and inform you of the type and extent of damage. We do not cover up dry rot under any circumstance and will give you the option to hire a framing contractor, do the repairs yourself or do a change order and have our skilled craftsmen make the appropriate framing repairs. Either way, we do the job right and do not “cover up” problems.

Crew Hours
Our crews begin work by 7:30 A.M. and stop working by 5:30 P.M. During the summer months, if you do not mind, our crews work as late as 7:00 P.M. If you have any circumstances where these hours do not coincide with your schedule, please let your Project Manager know and they will be more than happy to do whatever is needed to accommodate your needs. Also our Project Managers are a direct liaison between our crews and your construction needs, so please express all of your needs and concerns to them, that is what they are there for!

So with all that being said, and you committed to the task at hand, we are very excited and appreciative of the opportunity to be involved in your remodeling needs. Aspen Siding & Windows relies on satisfied customers to promote our business and attest to our craftsmanship and top notch customer service. We know that by instilling confidence and building a trustworthy relationship with you and your family, you will not hesitate to refer us to friends, family, and neighbors. We strive for this opportunity and will be dedicated and accountable to you in whatever service that we can provide for you.

Thank you for your business and for your confidence in our company!!!
Sincerely,
Aspen Siding & Windows